SUCCESS STORIES

Institutional Privatization Opportunity

"We need to demonstrate that we can transform into a results oriented culture."

- SVP, Intl

SUCCESS STORIES

The institution desired to take the first steps towards identifying necessary actions required for privatization. The Bank's efficiency ratio and other measures were out of line with their private peer group and service was suffering.

LoBue Group was asked to conduct an assessment to identify the key areas for improving the Bank's operations. The objective of the review was to position the Bank for privatization.

LOBUE RECOMMENDATIONS

LoBue completed a review of the entire organization and conducted a pilot implementation in the Corporate and International division. The recommendations for the bank were:

  • Develop a management information system to support a cultural shift in the organization to a results oriented enterprise.
  • Separate Consumer, Corporate and Private Banking into lines of business, each with defined goals.
  • Centralize, by region, branch back office operations.
  • Establish Credit Card service call center.

REAL RESULTS

Implementation of centralization of International back office functions was conducted and the following firsts for the institution were established:

  • 30% improvement in productivity
  • Results oriented MIS developed with senior management dashboard
  • Dramatic improvement in transaction timeliness and quality
  • Elimination of serious customer service backlogs.
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